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August 01, 2005
Goodbye Walgreens, Hello CVS
From Guest Blogger Lisa:
I said goodbye to my pharmacist last night. I didn't want to do it. It's a convenient location, and well, he's quite the looker! But it had to be done.
I said, "I'm afraid this is going to have to be the last prescription I pick up here."
With a concerned look, "Oh really? Why is that?"
"Well, I found out yesterday that Walgreen's is among those pharmacies that are allowing pharmacists to refuse to fill prescriptions for birth control pills."
"Really? I hadn't heard that. The last I heard was that we were supposed to fill them."
"Well, maybe that's a local policy, but the information I found online says otherwise. Looks like I'll be switching to CVS."
"Before you switch, please call the corporate office, and be sure that this is the case. I'd hate to lose a customer based on inaccurate information. I'd also like to know what the deal is. I'll be looking into this myself."
I have been shopping and having prescriptions filled at Walgreen's since I was a child holding my mother's hand down the aisle. Today I am calling my doctor to ask her to write me new prescriptions so I can switch to CVS.
I checked at www.FillMyPillsNow.org, and found that Walgreen's is listed as a chain that allows pharmacists to refuse to fill prescriptions for birth control pills. CVS, a major competitor in my town demands that their pharmacists fill those orders.
I wanted to allow for the possibility that the website could be inaccurate, as well as make sure that Walgreen's heard my disapproval, so I called their corporate office today (847-914-2500). I first talked to a media relations employee. She stated that I should be talking to consumer relations, but I told her that I felt that media relations should be aware that this information is spreading across the web by email, link, and blog. She told me that she wasn't sure it was accurate, and would make sure someone looked into it. In the meantime, would I like to be transferred to consumer relations? Most definitely.
The nice lady at consumer relations first attempted to confuse the issue by stating that it depended on the laws of each state, and in states that require pharmacists to fill all prescriptions, Walgreen's does require that as well. Gee, how nice that when legally required, they actually follow the law! Is that supposed to impress me?
I pressed on, and asked, "So let me get this straight then. If a state does NOT have a law requiring pharmacists to fill all prescriptions, or has a law allowing pharmacists to choose NOT to fill a prescription, Walgreen's ALLOWS those pharmacists to refuse to fill a customer's order?"
"Yes, that is correct."
"Well, I would like to express my extreme disapproval of this policy. No one else's fundamentalist religious convictions or chauvinist ideals should ever interfere with my ability to have a legal prescription filled. If the pharmacist has a problem with a product used by millions and millions of women, perhaps he or she should consider another line of work."
"I understand. Would you like for me to take your name and phone number, and have someone call you back to discuss this further?"
"Yes, please. I'd appreciate that."
If everyone who reads this does the same, we'll get our message across.
Posted by Lyn Wall at August 1, 2005 10:15 AM | Permalink
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First thing you oughta do is go over to the HoustonDemocrats.com weblog and read this entire post. But here's a taste: I checked at www.FillMyPillsNow.org, and found that Walgreen's is listed as a chain that allows pharmacists to refuse to fill prescr... [Read More]
Tracked on August 2, 2005 10:57 AM
Comments
Now that's activism.
Not a cut-and-pasted e-mail, not a blog rant (not that's there anything wrong with those for heaven's sake), but a good old-fashioned tongue lashing.
Outstanding job, Lisa.
Posted by: PDiddie at August 1, 2005 12:30 PM
As both a lifelong advocate of planned parenthood AND a Walgreens shareholder, the subject of this post concerned me greatly. While I am pleased that Lisa called to verify info with Walgreens corporate (so few in the online world do!), I would want to see the same due diligence for other pharmacies in the Houston market (CVS, Wal*Mart/Sam's Club, Target, Kroger, Randall's, HEB, etc.) I just talked at length with Walgreen's manager of external communications, Michael Polzin. I also have a message into the Director of Media Relations for CVS, Todd Andrews, and I can let you know what I learn.
Retail pharmacy companies cannot legally screen pharmacists during the hiring process because it violates EEOC protections. So any pharmacy retailer may end up with pharmacists who feel they may refuse to fill scrips on moral grounds.
The question is what to do about this at a policy level. Corporate policy is one piece, and state law is the other.
A Washington Post article cited at http://mediamatters.org/items/200503300002 says,
"The American Pharmacists Association [APA] recently reaffirmed its policy that pharmacists can refuse to fill prescriptions as long as they make sure customers can get their medications some other way." APA vice president for policy and communications Susan Winckler explained:
'What we suggest is that they identify those situations ahead of time and have an alternative system set up so the patient has access to their therapy. ... The key is that it should be seamless and avoids a conflict between the pharmacist's right to step away and the patient's right to obtain their medication.'"
Policies of companies like Wal*Mart, don't comply with this. Patients have been denied contraceptives at CVS as well. Walgreen's corporate policy complies, but could be stronger. Rather than boycotting, I would write to corporate and tell them you want a stronger policy and why:
Phil Burgess
Natl Dir of Pharmacy Affairs
Walgreen Co.
200 WILMOT RD
DEERFIELD, IL 60015-4620
Meanwhile, the more pressing issue is state law, which will always override corporate policy. Here in metro Houston, women have many options because most pharmacies employ several pharmacists and competitors are only blocks away. But what about access for women in rural Texas?
On the one hand, Texas HB16 "relating to the right to object to participation in an abortion procedure or to the dispensing of an emergency contraceptive" and HB2061 were both left pending in committee during the 2005 regular session, and no related bills appear to have been introduced in either special session. On the other hand, the Lege did nothing proactive to protect Texas patients' rights to prescribed contraceptives, either. (From: ">http://www.capitol.state.tx.us/tlo/legislation/bill_status.htm)
So I would also write your state rep and senator, and work to ensure we elect folks in 2006 who will protect patient access to prescribed medications.
Posted by: Robin Holzer at August 1, 2005 01:48 PM
Lyn,
You make us proud!!! ATTA GIRL!!!
Posted by: Phillip McNutt at August 1, 2005 01:49 PM
Thanks, but the Atta Girl goes to Lisa! All I did was post her story.
Posted by: Lyn Wall at August 1, 2005 02:53 PM
Robin,
Yes, I did write my rep and senator on the issue as well. What I didn't like about the answer Walgreen's gave me was that where state law does not ensure a patient gets their prescription, Walgreen's policy does not ensure it either. I think Walgreen's should take a stand for their customers and guarantee us that our legally obtained prescriptions are filled. And having to drive down the block isn't good enough. They should want my business enough to not inconvenience me, or I'll spend my money elsewhere.
If I have to drive down the block, why look for another Walgreen's at all?
While they can't legally screen their applicants, they can have a corporate policy that requires pharmacists to fill all legal prescriptions. If it is a question of a safety issue or possible error, that can be sorted out with a simple call to the doctor.
As far as mentioning CVS, I only used that as an example because they seem to be the major competitor right now, and the Planned Parenthood website on this issue listed CVS as having a favorable rating when questioned about their policy. Before I actually drop off my next order, I'll be sure to investigate more thoroughly.
Posted by: Lisa at August 2, 2005 10:01 AM
Letter from CVS to PP: http://www.saveroe.com/media/104_cvsmay2005fax.pdf
Posted by: Lisa at August 2, 2005 10:32 AM
If you haven't already read the August issue of Self magazine, pick it up today. There is an excellent article by Janelle Brown entitled "Birth Control Lockdown" which discusses state laws empowering pharmacists to refuse to fill prescriptions, Emergency Contraception, the definition of conception, TV advertising campaigns that claim that condoms fail, irresponsible abstinence-only curriculums, and the federal officials (mostly men) who control birth control.
They started the War on Choice by attempting to overturn Roe v. Wade; now they are making it virtually impossible to prevent an unwanted pregnancy; what's next?
These trends have nothing to do with religion or ethics, this is about controlling women's lives.
During the 79th Texas Legislature's regular session, HB16 was introduced which would enable pharmacists, physicians, nurses or other staff to refuse to participate in or dispense emergency contraception. Fortunately, this bill was left pending in committee.
To read the full text of HB16, its sponsor and co-sponsors, go to http://www.capitol.state.tx.us/tlo/billsrch/docviewer.html?SESSKEY=RPANLJUREJRF&CURRDOC=1&NUMDOCS=19
Posted by: Toni Medellin at August 2, 2005 11:27 AM
My friend works at Walgreens' Corporate HQ. I asked her to find out the official policy for me. She did and here it is:
Because Walgreens is committed to employing people of all beliefs and religions, we do not ask potential pharmacy candidates to disclose personal beliefs, nor does this factor into our hiring decisions. However, there are occasions when the religious beliefs of a pharmacist may clash with the medical needs of a patient. We know this issue has had lots of media play recently, making it appear this is a frequent occurrence. In fact, it is quite rare.
When the situation does arise, this is how we handle it: While pharmacists aren't required to personally fill the prescription, they are required to take proactive steps with store management to facilitate having it filled by another pharmacist, either at that Walgreens or another nearby store. Our policy is intended to ensure the patient will receive her prescribed medication in a timely -- and non-judgmental -- fashion. By meeting our patients' needs in this way while respecting the religious beliefs of our pharmacists, we can satisfy everyone involved.
Essentially this boils down to the fact that any individual pharmacist who refuses to fill a script and who also refuses to take proactive measures to have a patient's script filled through an alternative system, is breaking Walgreens' policy. It then becomes an issue of policy enforcement.
Posted by: Collette McNeill at August 12, 2005 10:16 AM
While that is a very diplomatic answer, I'm just not sure that is good enough for me. I've been thinking about why I feel that way. I think it is because, historically speaking, it has always been women and NOT men who have had to fight for our rights, and to be taken seriously, and to have our issues addressed, and to have our medical needs met, etc. The fact that a pharmacist can decide whether or not to fill a legal prescription is not an issue a man has to worry about. Viagra? NO PROBLEM! If men had ovaries, the legality of contraception (or mandate to fill an order) would never be an issue.
So, the bottom line... as diplomatic and well written as that response was, no, it just isn't good enough for me as a woman and a feminist.
Posted by: Lisa at August 13, 2005 10:11 AM
http://jasonscholte.blogspot.com/2004/12/what-walgreens-is-doing-to-me.html
Please read what Walgreens is doing to one of their own employees
Posted by: Jonathan at September 15, 2005 07:34 PM